Xlerate Warranty Information: Peace of Mind for Your Forged Wheels

At Xlerate, we stand firmly behind the quality and craftsmanship of every forged wheel we produce. We are committed to ensuring that your ownership experience is nothing short of exceptional. That’s why we offer a comprehensive warranty program that provides you with peace of mind and confidence in your purchase.

Limited Warranty Coverage

Xlerate warrants that your forged wheels will be free from defects in materials and workmanship under normal and intended use for a specified period from the date of purchase. The warranty period may vary depending on the specific wheel model and series, and it will be clearly outlined in your purchase documentation.

What Is Covered

Our warranty covers manufacturing defects that affect the structural integrity or performance of the forged wheels. This includes issues such as cracks, bends, and other abnormalities that may arise under normal usage conditions.

What Is Not Covered

Please note that our warranty does not cover damages resulting from improper installation, mishandling, abuse, negligence, accidents, or any modifications made to the wheels. Additionally, damage caused by road hazards, including potholes, curbs, and debris, is not covered under the warranty.

Warranty Claim Process

In the unlikely event that you encounter a covered issue with your forged wheels during the warranty period, here’s what you need to do:

  • Contact Xlerate: Get in touch with our customer support team as soon as possible. You can reach us through xlerate@163.com, and our friendly representatives will guide you through the next steps.
  • Provide Documentation: To initiate a warranty claim, you will need to provide proof of purchase, which may include the original sales receipt or order confirmation.
  • Assessment and Resolution: Once we receive your warranty claim and documentation, our team will carefully assess the issue. If it is determined to be a covered defect, we will work with you to find the best resolution, which may include repair or replacement of the affected wheel(s).
  • Our Commitment to Excellence: At Xlerate, we take immense pride in the quality of our forged wheels and are dedicated to providing exceptional customer service. We understand that your wheels are a significant investment, and we want you to enjoy them with confidence and satisfaction.

    Please note that our warranty is non-transferable and applies only to the original purchaser. It is essential to follow our guidelines for wheel care and maintenance to ensure the longevity and performance of your forged wheels.


    For any questions or inquiries about our warranty policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and make your Xlerate experience an extraordinary one.

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